The survival and development of enterprises depends on the customer, customers have the market, only the benefits, market competition upgrade, we need to quickly update the concept, and constantly improve the level of service. "Customer satisfaction as the center" is the purpose of the company's services, and customer complaints is a link between customers and enterprises, is a very important information channel. Ability to improve the company first-line marketing department dealing with complaints, respectively on April 16, April 19 in the Nanshan, Yantian held the second phase of "customer complaint management and disposal skills" training class, office, security, control room, civil gas market department in a total of 47 workers participated in the training.